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MaGic_GV
United Kingdom
868 Posts |
 Posted - 20/12/2013 : 13:42:41
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A warning to all, I recently used this service to send some rareish bits and they managed to lose them. Had I read the small print I would have seen that 'car parts' are sent on a no guarantee basis - if they lose them, tough luck! Had I described the parts as books or something else, for example, I would have been compensated (their own notes suggest this!) They use the services of MyHermes, and it is their rules that set this restriction - so if you use them, lie about the contents!
Might be difficult if sending a cylinder block, I suppose...
Happy Christmas folks!
Regards,
Graham
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pauly45
United Kingdom
435 Posts |
Posted - 20/12/2013 : 19:27:49
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I used MyHermes that was mentioned in the original post for something non car related, and they too lost the parcel.
In fact they decided that even though I paid for a 'signed for' delivery that they would just leave it on the doorstep, not get the recipient signature and sign for it themselves. It went missing.
I would never use MyHermes again.
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r.warr
United Kingdom
69 Posts |
Posted - 20/12/2013 : 20:41:33
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I totally agree with the these remarks.
I too had a bad experience with Hermes.
They couldn't find the addressee of a parcel I sent with them. Took 2 weeks to get back.
I will never use them again. |
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Oz34
United Kingdom
2538 Posts |
Posted - 21/12/2013 : 00:15:02
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Mind you, UPS delivered an exhaust to an address 6 or 7 miles from me & claimed it was signed for. It had been wrapped with masses of the sender's Selotape all over it so what this "signer" thought he was receiving.....
Happy Christmas.
Dave |
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Orstin
United Kingdom
637 Posts |
Posted - 21/12/2013 : 07:39:19
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I have to say, I have both sent and received stuff through My Hermes and have never had a problem. Not sure if that proves anything, but just wanted to add some balance...
So many dynamos |
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MaGic_GV
United Kingdom
868 Posts |
Posted - 22/12/2013 : 10:41:23
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I have also sent other stuff in the past without a problem - I just think its absurd that they will not accept responsibility for their mistakes. I have also lost stuff with the Royal Mail, so all are fallible!
Regards,
Graham
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DickMorbey
United Kingdom
3677 Posts |
Posted - 22/12/2013 : 14:03:09
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The service provided by Hermes and in particular by one of their sub-contractors was featured in the Sunday Times today ...
Dick Morbey
PA/PB 0743
Nr. Henley-on-Thames, Oxon, UK |
Edited by - DickMorbey on 22/12/2013 14:03:32 |
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Peter Green
United Kingdom
1682 Posts |
Posted - 22/12/2013 : 14:13:56
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... and the verdict was?
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DickMorbey
United Kingdom
3677 Posts |
Posted - 22/12/2013 : 15:29:36
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I thought you'd never ask, Peter!
Dick Morbey
PA/PB 0743
Nr. Henley-on-Thames, Oxon, UK |
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MaGic_GV
United Kingdom
868 Posts |
Posted - 22/12/2013 : 17:14:33
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Perhaps my comment is not in vain - apparently a somewhat haphazard service!
Regards,
Graham
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