I don't envy Nick, and the mass of personal comments he must trawl through. We are stuck with a situation where thoughts are committed to the written word.
Once posted, they cannot be retracted. This leaves the possibilty of legal pursuit. Yes, I agree with the spirit of what Richard Hardy puts forward. There is a certain amount of guile and "salesmanship" that goes on. I think that has always been par for the course in the motor trade. The MGOC had a 5 spanner award, where, correct me if I'm wrong..but (like ebay) feedback goes (off forum) to a spares secretary. Where it is weighed up how satisfactory clients rate the service. Obviously one's aim is five stars (whatever) status. MMM cars are a bit of a trickier set up. They are very old and bridge the new old stock, used old stock, new replicated. It would be awkward to assess what is worth what. I've been in this MMM environment for four months. I've found the bad experiences have been countered with good spirit and help ten times over.
Spill kits.. By the way. You make a mess. You clear it up... In a nutshell.